FAQ Test

Here are some of the more common questions that we hear around these parts.

The Most Popular:

When I try to do anything with Coinbase, I get a ‘500 – Internal Sever Error’ message. What does this mean and what do I do about it?
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This message can come up when changes are made to Coinbase integrations or around large updates to YEN which can cause issues with the integration. The first thing to do is perform a ‘hard refresh’ on your browser (Windows – Ctrl + F5, Mac – CMD +  R) to reload YEN. This will clear it up the majority of the time. If that doesn’t work, then it’s time to get a little more serious and start back at square one. The first thing to do is go into your Coinbase settings and clear out any existing YEN integrations. https://www.coinbase.com/settings/account_activity

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Once all existing YEN related listings are removed, head back over to your YEN profile settings to disconnect the Coinbase integration if it’s still available.

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From here, clear out your cache and cookies from your browser. This will vary from browser to browser but an example of this in Chrome is found here:

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Once the cache and cookies have been cleared, try to set up your Coinbase integration again. If you still continue to have issues, send an email to support@yen.io with as much detail and screenshots as possible.
Have a neat idea that will make the product or experience better? We’d love to hear it!

To alert the team on a feature request, there are a few ways of doing so:
Email support@yen.io with your request and any specifics you can offer, any mockups or updated screenshots are great too!

– Create a post on YEN and tag @yensupport with your request
– Send a chat to @yensupport on YEN and include your request

In all cases, the more detail provided the better! This really help us understand the full context and needs. One of our team members will respond back that it’s been captured and being tracked.

The team tracks our Feature Requests internally and does a frequent review of the newest and most requested to slot into our workflow.

The more times a request is received, the more likely we are to try and include it in our dev planning. Although note that with these things, the highest one won’t always be the first one added due to a number of technical dependancies we need to consider.

We’ll periodically make announcements on upcoming features being built on YEN or our blog so be sure to be on the lookout for those.
Bugs, issues, defects, whatever you call them, they need to be identified and addressed to create the best product and experience for all of our users. Helping us and the community identify issues is a huge part of our success! Thank you so much for taking the time to make our platform amazing!

Please read these IMPORTANT STEPS for creating the best report possible:

Report it immediately. Do not delay, you will forget the finer details or simply forget to report it.

If you can, reproduce the bug more than one time before you report it. Your bug should be reproducible. Make sure that your steps are robust enough to reproduce the bug without any ambiguity. If your bug is not reproducible every time you can still file a bug report but be sure to mention its sporadic nature.

Make your title short and straight to the point. This is important for several reasons, first of all when the developer looks at the bug report he need to understand the problem immediately, especially when the bugfixing happens during a release.

Add as much DETAILS as possible. Identify exactly what the problem is. Saying “something is wrong” is not helpful, saying exactly what is wrong, and how to reproduce it, is. If you see any error messages please share those too!

Screenshots, videos, log files. Attach them, they are super-useful!

Technical Specs. Things like Internet Browser (Chrome, Safari, Firefox, with version #), operating system (Windows, macOS, Android, iOS), are helpful too!

Few other things that you might think over:

Read what you wrote. Read the report back to yourself, and see if you think it’s clear. If you have listed a sequence of actions which should produce the failure, try following them yourself, to see if you missed a step.

Be precise. Programmers like precision.

Be nice. Thanks.
 
The ways we get alerted about issues are typically one of the following avenues:

– Emails to support@yen.io – users will email directly here with notes and screenshots
– Tags of @yensupport on YEN – users having issues with YEN will create a post and tag @yensupport in the message to get attention
– Tags of @yen and/or @yeneng on YEN – users will tag these two handles from time to time with issues thinking it’s the correct handle
– Reading posts – users will put issues in their posts but not tag any handles
– Direct messages to @yensupport – messages with user issues
Interviews – feedback interviews will reveal a lot of feature requests and issues
 
While the above are great ways to bring attention to the issues, the best way to get all eyes on your issue is to send a chat in YEN to @yensupportwith all the details. The team shares this inbox to constantly track any new inbound issues. Screenshots or video captures are always appreciated!
 
Once the issue is submitted, here’s a peak behind the curtain to see how we address them internally. The process is to create a high touch workflow with updates along the way.
 
– An agent will respond to the email or post on YEN that we’ve received the issue and it has been entered into the workflow
– The post link is shared with the development team on our Slack channel specifically used to triage issues
– The dev team may come back and ask for more context or details at which point the agent will go back to user to supply additional info
– If the post contains enough information, the dev team will create a JIRA ticket and slot into the dev workflow to address using this priority scale.
– Once the issue has been fixed by the dev team, the Jira ticket is updated accordingly which triggers the agent to update the issue submitter on when the fix is expected to be rolled out publicly and to follow up to verify the fix
 
Thanks for reading this and sending us any bugs, issues, defects, SIR’s, etc you might find. You’re helping us all get better together! Have any feedback on the process itself? We’d love to hear that too!
Absolutely! Check it out our changelog here.
Currently, in its most simple and base form, YEN is a website (or web app). If we were to go one step farther, it’s a social network for the decentralized community with features specific to the cryptocurrency enthusiasts.

The community that forms on YEN is just as much the goal as the build of the technology around the application. And with the community’s input, YEN will evolve as a product; this is not its final form!
From a purely technical perspective, the answer is no since we are not currently building the app on any specific blockchain (e.g. Ethereum, Stellar, EOS, NEO, etc.) and, as a consequence, we are not currently using any consensus algorithm or protocols.
Yes! That is the hope and plan! We are always analyzing and researching new technologies, protocols, and systems in hope that they might fit our larger technology stack and implementation, but there are many well-known inefficiencies that still need to be “worked out” so that a platform and application like ours scales and functions appropriately. But, we can hardly wait!
No, not at the moment.

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Not directly and certainly not through an ICO or STO.

If you are an accredited Angel Investor or Institutional VC, feel free to email us here.
We are currently in “Private Beta” and are onboarding select users slowly to test our technology platform and user experience. Initially, we have invited some of our most passionate and long-standing members of our community to help us co-create the product in this early stage. We will be opening public registration later in 2019.

We want to get a major deployment out with some fixes before the next group of onboards. Be on the look out for an email for an invite code. Stay tuned!
If there is an inherent issue with the existing site, it is classified as a bug/issue. If it’s new functionality that is requested to be added in the future to make YEN better, it is classified as a Feature Request. There are times however that things may blur the line and the judgement of the core team will be used.

Currently there are three priorities of issues:

High – Bugs that are preventing users from basic core functions (ex. transactions, posts)
– Normal – Bugs that are distracting to but not preventing basic core functions
– Low – Modifications to make existing features better

There is one bucket for all feature requests to hold all submissions. The priority of feature requests is evaluated at the beginning of each sprint against a larger picture of the future direction for the community and site.

Depending on the number of requests put in via the @yensupport tag and feedback from user interviews, the priority of future features can be shifted.
We love to get stuff from everyone! You can mail it to:

“Dogelord”
6050 Peachtree Pkwy
Suite 240-377
Norcross, GA 30092

It’s not uncommon for @peter to open many of these items on one of his DCTV YouTube Livestreams!
That’s great! We will do our best to answer! You can always email us at support@yen.io.

We also have a great community that can be found in places like The Bitcoin Pub where a ton of folks would love to also engage and answer any questions you might have (and spur on new ones)!

Getting Started:

We’re excited to have you onboard!  Here are some details and answers to common questions to make your sign-up process a breeze.

NOTE: First time creating an account, you will need to enter in your information manually. Please disable autofill tools that will fill in your name, email, password. 

You will see Green checkmarks when your nickname and email are available for use.

Email

Which email address should I use?
The email address you use for registration does not need to be the same as the one where you received your invite code. We suggest you use one you check regularly for any neat things we may send along.


What will YEN be sending to my email address?
We’ll send along updates to the community from time to time and notification updates.

Nickname

What is a nickname?
Nicknames are unique handles used on YEN to identify a user. You’ll use this nickname when tagging users in posts, sending messages, and a lot more. But to know exactly who you’re doing this with, the nickname has to be unique and everyone has to have one.

Why does it say my nickname is already taken?
A previous user has already claimed the nickname on YEN. Try adding some numbers or selecting another name.

Why is my nickname invalid?
Nicknames need to be alphanumeric and can not contain spaces. We do allow ‘-‘ in nicknames if you wish to have one. Try clearing out spaces and special characters and try again.

Invite Code

If your invite code shows as invalid when signing up, double check a few things.

Date – make sure the date falls within the allowed date range. Invite codes are specified by time and will expire after the end date.

Characters – often times the invite code will contain differing characters so it’s best to cut and paste the code rather than typing it in.

Troubleshooting: Fields Not Populating
Some users may experience typed in information disappearing on the account set up screen. Often times the auto fill tools of the browser get confused and start deleting information on whims.

Try disabling the auto fill on the browser and registering.
 
Having trouble, email us at support@yen.io.
I’m on the island, now what?

Play!

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Here are a few things you can do next:

1. Tell us who you are. Update your profile. 
Tell us a little about who you are, and upload a profile pic.

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2. Transact. Connect your Coinbase account and make a transaction. 
Head over to Settings and get started. 
3. Connect with others.

See anyone post anything of interest? Share your thoughts in the comments!
 
Remember, we’re still in beta so we’re working hard on flushing out the experience for everyone. If you come up with any feedback on the app you want to share with the team, write a post and mention @YENsupport OR drop us an email at support@yen.io and we’d love to hear you!

Posts and Content:

With the release of Bronze Chicken you can now easily add a Cryptocurrency Chart right into your post! Create a new post:

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And then choose this icon here:

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You can add a chart with or without a comment.
Share your thoughts with the #yeniverse 1. Sign in to your YEN account:https://beta.yen.io/login

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2. Once on your page, find the Post button at the top right.

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3. The New Post window will appear. Here you can write up your post. To add a photo or gif to your post, simply drag and drop the photo into the post. Once finished, click Add Post.

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4. You should now see your post in your post feed!

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Safety and Security:

To enable 2 Factor Authentication on YEN using the Google Authenticator App.   1. Download the Google Authenticator App on your iPhone or Android phone:
2. Go to Settings.

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3. Go to Security. Click Enable Authenticator.

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4. To enable Authenticator Support, look for the QR Code.

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5. Open up the Google Authenticator App on your mobile device. Click the sign at the top right and select Scan Barcode at the bottom

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6. Use the camera on your phone and scan the QR Code on your screen. Once scanned, enter the 2-step verification code provided by your authentication app. Once entered, you have successfully enabled 2-Factor Security on your YEN account.

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Currently, we follow all major security conventions that are “industry standard” and are always considering new forms of security, especially in this new decentralized protocol economy.

For instance, we currently store account data and passwords by script algorithm (you can find more here) which is designed to be a “far more secure system for hardware brute-force attacks” than alternative functions such as PBKDF2 or bcrypt.

We do not store any private keys for any crypto accounts or passwords to any exchange or exchange data, so our community and users can revoke any such keys or authentication at any time from YEN. But, we can always do more and are looking into services like VAULT to store user secrets for secure and independent storage to increase data protection.

As always, if you have any suggestions or have tools and/or services you want us to look into and investigate, we are always open and and interested to learn more! Ping us at support@yen.io at any time.
To reset your password on YEN:  

1. Go to Settings.

Screen_Shot_2019-03-08_at_6.12.31_PM.png   2.

Go to Change Password. Type in your current password and write in your new password twice. Click Save Changes.

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3. If you see Password was successfully changed, then your password has been changed.

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Bugs, issues, defects, whatever you call them, they need to be identified and addressed to create the best product and experience for all of our users. Helping us and the community identify issues is a huge part of our success! Thank you so much for taking the time to make our platform amazing!

Please read these IMPORTANT STEPS for creating the best report possible:

Report it immediately. Do not delay, you will forget the finer details or simply forget to report it.

If you can, reproduce the bug more than one time before you report it. Your bug should be reproducible. Make sure that your steps are robust enough to reproduce the bug without any ambiguity. If your bug is not reproducible every time you can still file a bug report but be sure to mention its sporadic nature.

Make your title short and straight to the point. This is important for several reasons, first of all when the developer looks at the bug report he need to understand the problem immediately, especially when the bugfixing happens during a release.

Add as much DETAILS as possible. Identify exactly what the problem is. Saying “something is wrong” is not helpful, saying exactly what is wrong, and how to reproduce it, is. If you see any error messages please share those too!

Screenshots, videos, log files. Attach them, they are super-useful!

Technical Specs. Things like Internet Browser (Chrome, Safari, Firefox, with version #), operating system (Windows, macOS, Android, iOS), are helpful too!
Few other things that you might think over:

Read what you wrote. Read the report back to yourself, and see if you think it’s clear. If you have listed a sequence of actions which should produce the failure, try following them yourself, to see if you missed a step.

Be precise. Programmers like precision.

Be nice. Thanks.

The ways we get alerted about issues are typically one of the following avenues:

– Emails to support@yen.io – users will email directly here with notes and screenshots
– Tags of @yensupport on YEN – users having issues with YEN will create a post and tag @yensupport in the message to get attention
– Tags of @yen and/or @yeneng on YEN – users will tag these two handles from time to time with issues thinking it’s the correct handle
– Reading posts – users will put issues in their posts but not tag any handles
– Direct messages to @yensupport – messages with user issues
– Interviews – feedback interviews will reveal a lot of feature requests and issues

While the above are great ways to bring attention to the issues, the best way to get all eyes on your issue is to send a chat in YEN to @yensupportwith all the details. The team shares this inbox to constantly track any new inbound issues. Screenshots or video captures are always appreciated!

Once the issue is submitted, here’s a peak behind the curtain to see how we address them internally. The process is to create a high touch workflow with updates along the way.

– An agent will respond to the email or post on YEN that we’ve received the issue and it has been entered into the workflow
– The post link is shared with the development team on our Slack channel specifically used to triage issues
– The dev team may come back and ask for more context or details at which point the agent will go back to user to supply additional info
– If the post contains enough information, the dev team will create a JIRA ticket and slot into the dev workflow to address using this priority scale.
– Once the issue has been fixed by the dev team, the Jira ticket is updated accordingly which triggers the agent to update the issue submitter on when the fix is expected to be rolled out publicly and to follow up to verify the fix

Thanks for reading this and sending us any bugs, issues, defects, SIR’s, etc you might find. You’re helping us all get better together! Have any feedback on the process itself? We’d love to hear that too!

Exchange Integrations:

Currently we have integrated with the following Exchanges:
  1. Coinbase
  2. Binance
We are currently exploring other integrations and would love your feedback! Please let us know which Cryptocurrency Exchange we should add next!
Coinbase-logo.jpg

Thank you for spending time helping to test our implementation and integration with Coinbase! How to Get Started To get started, please visit your Settings Page which you can access directly from your user profile in the top right of your screen:

settings1.png

Next, click on “Integrations” on the left and click “Connect Now“:

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This will open up a new window which will ask if you’ve requested this integration (click “Authorize” at the bottom to continue):

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It should automatically take you back to YEN and you should see a new Coinbase badge / icon under your avatar on the left:

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You should also get an email that has confirmed the integration as well:
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Congratulations! You’re ready to buy and sell via Coinbase! Give it a try! It should look like this now:

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You can, of course, disconnect the integration at any time:

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Let us know if you have any issues!
To buy on Binance through YEN, you will need to have some Bitcoin in your Binance account. An easy way to do this is deposit some Bitcoin over from Coinbase to Binance.  

Step 1: Login to Coinbase’s website: www.coinbase.com

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Step 2:Find your Binance’s BTC deposit address (https://www.binance.com/userCenter/deposit.html) and place it into Coinbase’s BTC withdrawal address field. Input the withdrawal amount you would like to send and click Continue.

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Step 3:Check the status of your deposit by going back to Binance’s Official Website. Click 【Funds】→【Deposits】. Confirm to make sure your transaction has gone through by looking at the transaction history.

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Step 4: Once your Bitcoin is sent over to your Binance account, you’re ready to make a purchase on YEN. Head over to your YEN account and click the Buy/Sell button, select Binance in the window, select the cryptocurrency you would like to purchase and click Buy.

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Step 4: Once your purchase has gone through it will be announced throughout YEN globally! Congratulations, you just made your purchase on YEN!

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Thank you for spending time helping to test our implementation and integration with Binance! How To Get Started To get started, please visit your Settings Page which you can access directly from your user profile in the top right of your screen:

settings1.png

Next, click on “Integrations” on the left:

settings2.png

Next, you’ll want to insert your “Key” and “Secret” which you can only get via Binance.com. To find those you’ll want to log into your Binance account and head to your Account Settingsand fin the “API Setting” button:

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From there, you’ll want to “Create a New Key” – you can call it anything but it’s helpful to name it “YEN” so you know what integration that specific key is for:

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It’ll send a request via email and you’ll need to confirm that you requested this new key called “YEN” – it should look like this:

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Click the “Confirm Create” button and then you’ll be sent back to get your keys:

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(No, those aren’t working / actual API and Secret Keys! Thanks for noticing!) Make sure to copy-and-paste both the “API KEY” and the “Secret Key” into YEN. Make sure you also double-check that both “Read Info” and “Enable Trading” are checked! Put those two values into your YEN SETTINGS and click the “Connect Now“:

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If you were successful, you should automatically see a new icon under your Avatar on the left:

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Congratulations! You’re ready to buy and sell via Binance! Give it a try! It should look like this now:

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If you’d like to Disconnect the integration you can always do that by simply visiting your YEN Settings Page and clicking “Disconnect“:

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Here’s how you can purchase Bitcoin on Binance using your credit card. Binance recently partnered with Simplex to enable users to purchase cryptocurrencies with their credit cards directly on Binance.com.

Step 1: Head over to https://www.binance.com/en/creditcard/. Type in how much BTC you would like to purchase (Minimum is 50 USD). Click Buy now.

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Step 2: Confirm your order and click Go to payment.

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Step 3: You will be transferred to the Simplex page. Put in your credit card information and click Pay Now.

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Step 4: Once your payment is processed, you will be moved to the verification form. Type in your ID information and upload your Passport/Social Security Card/Driver’s License. Once finished click Upload Document.

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Step 5: Your payment is now being verified and you will receive an email that lets you know once your payment has been approved.

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Email:

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Step 6: Once your payment has been approved check on your Binance deposit page (https://www.binance.com/userCenter/deposit.html) to make sure your BTC was received. If confirmed, then congratulations you just purchased bitcoin on Binance with your credit card!

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Currently, you will need to deposit tokens into Binance before you can make transactions on YEN. Here are two options that you can take to do so:
  • Purchasing Bitcoin on Binance with your Credit Card
 
  • How to transfer Bitcoin from Coinbase to Binance:

Chatting:

With the release of Bronze Chicken you can now create Group Chats with your community! To get started is easy! First, create a new Chat Message:
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Then click “Create new message”:

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Then add as many community members as you’d like:

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You can even customize the Group Avatar and Name:

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If you need to remove folks from the chat you can as well.

YenIQ™️

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YenIQ™️ is our new data analytics and coin market capitalization system and platform that currently powers our real-time monitoring and data API. This allows us to provide a best-in-class (i.e. fast af) front-end experience while simultaneously serving up dynamic and distributed data pipes from an increasing number of open (and private) blockchains.

Our first implementation is our real-time coinmarketcap (seen above).

Mission and Team:

Great question! You can see an updated list of the CORE Team here in our YEN Company Directory!
Check out the page on our Co-Builders!
Check out our page here to learn more about our history!
As a team, our purpose and mission is to increase adoption of cryptocurrency, blockchain, and decentralized thinking through education, awareness, and even a bit of entertainment and fun. This is because we believe that the future is imminently decentralized and that our world will be a better place because of those changes!

The faster we can get to that future the better. And we aim to fulfill our mission by 1) staying true to our commitment to giving away all our best stuff in content and tools to our community and 2) building things — like The Bitcoin PubDecentralized TV and YEN — that can help to grow and build the community, the tokenized economy, and the culture around bitcoin, blockchain, and decentralized thinking.

But we can’t (and aren’t) doing it alone.
3 reasons, namely:

1. John & Pete both learned to write software while living and studying in Japan (in the mid-90’s) and one of their very first software applications was a “Choose Your Own Adventure Story” in BASIC! And the native fiat currency in Japan is the Yen (¥)!

2. It is a “hat tip” and respectful nod to the creator of bitcoin: Satoshi Nakamoto. Of course, no one knows for certain who exactly the creator(s) is/are, but, we’d like to think there are some Japanese roots in there somewhere!

3. The top-level domain URL is short and sweet! We were lucky to acquire it at a decent price!
We’re taking a bit of a different approach to development with YEN.

Traditionally, the team would go behind closed doors and tinker away at a product they think people will like and then unveil it to the hopeful masses.
At YEN, we’re taking the opposite approach. We’re actively engaging with our amazing community to take time to listen to what features they’d most like to see and how we can tailor and build the experience to best serve our customers, the users.

You can see a current list of our co-builders here.
Technically-speaking, the story began in early 2017 as @Peter & @John began putting the pieces together for a new community and project.

But, the first lines of code and the concept of YEN began to really materialize in early 2018 (one of first “paper-napkin” sketches were captured in early February of 2018.
That’s our community-inspired mascot, a loveable creature who shares a birthday with Bitcoin!