From the very beginning we wanted to take a different approach to how we see support. Often times the focus on early stage start ups is acquisition. Get as many users as possible on the site and focus all efforts there. As a byproduct, supporting those users once they’re on the platform gets less time and attention leading to an at best meh experience and at worst, an experience leading someone to vow to never use the platform again.
Dogfooding Your Way to Success
